# Privacy Policy for The Presence Forge
**Effective Date:** May 27, 2026
At The Presence Forge (“we,” “our,” or “us”), available at thepresenceforge.com, we prioritize the privacy of our visitors and clients. This Privacy Policy document outlines the types of personal information that is received and collected by The Presence Forge and how it is used.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@thepresenceforge.com.
—
### 1. Information We Collect
We collect information directly from you when you interact with our services, including our AI assistants (such as our virtual assistant Emma on WhatsApp, Instagram, or Facebook), our onboarding forms, and our website.
* **Contact Information:** Name, email address, phone number, and mailing address.
* **Business Information:** Company name, role, website URL, and digital presence requirements.
* **Communications:** Messages exchanged with our AI agents (e.g., WhatsApp, Instagram DM, Facebook Messenger) and email correspondence.
* **Log Data and Analytics:** IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
* **Cookies and Web Beacons:** We use cookies to store information about visitor preferences, record user-specific information on which pages the user accesses or visits, and customize web page content based on visitor browser type or other information.
### 2. How We Use Your Information
We use the information we collect in various ways, including to:
* Provide, operate, and maintain our website and services.
* Improve, personalize, and expand our website and services.
* Understand and analyze how you use our website and services.
* Develop new products, services, features, and functionality.
* Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
* Process onboarding questionnaires and generate custom digital presence proposals.
* Send you emails or messages (via WhatsApp, SMS, or social platforms).
* Find and prevent fraud.
* Comply with legal obligations (including local electoral and tax compliance laws where applicable through our local partners).
### 3. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information with:
* **Third-Party Service Providers:** To help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or processing payments (e.g., Stripe).
* **Local Partners:** In specific markets (such as Brazil), we work with local partner agencies to comply with local laws (such as TSE compliance for political campaigns). In such cases, your onboarding data may be shared with the designated local partner for billing and contract execution.
* **Legal Compliance:** We may disclose information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, or to limit our legal liability.
### 4. Meta (Facebook/Instagram) Platform Data
If you log in or interact with us using Meta platforms (including sending messages to our Instagram or Facebook pages, or utilizing our Meta apps):
* We access public profile information and message history to provide virtual assistant services via our AI agent, Emma.
* We only store the data necessary to assist you with your inquiry or onboarding.
* You have the right to request the deletion of any personal data obtained through Meta platforms. Please refer to Section 7 (Data Deletion) for instructions.
### 5. Third-Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
### 6. Security of Your Data
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
### 7. Data Deletion Rights and Instructions
You have the right to request that we delete the personal data we hold about you. If you wish to delete your data, particularly data collected via our Meta integration (Facebook/Instagram), please visit our **Data Deletion Instructions** page at:
`https://thepresenceforge.com/data-deletion/` or follow the instructions listed there.
### 8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
### 9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
* By email: contact@thepresenceforge.com
* By visiting our website: thepresenceforge.com/contact/